General Questions and Gift Card
Q: Does coffee come ground or in whole beans?
A: Our coffee is always shipped in whole bean form to ensure you are getting the freshest and best quality coffee.
Q: What is my coffee bag's expiry date?
A: Our bags are packed immediately after roasting and nitrogen flushed for long shelf life. That means they are best consumed 15+ days after roasting.
About our packaging:
At 49th our coffee quality is of utmost importance. Our coffee is nitrogen flushed and vacuum sealed, as long as the bag remains unopened there will be almost no deterioration in quality up until about the 6-month mark! After that, you may notice a difference in quality, but the coffee is still safe to consume.
Q: How fresh is the coffee from your online store?
A: We take great pride in providing the highest quality coffee to our customers. Our coffee is roasted daily at our Roastery in Burnaby, BC. Once you place your order online, it will be shipped directly from our Roastery within 1-3 days after roasting. This way, you can enjoy the freshest specialty coffee right at your doorstep.
Here is a blog on how to keep your coffee fresh in case you'd like to learn more!
https://49thcoffee.com/blogs/blog/coffee-freshness
Q: I'm interested in starting a Wholesale partnership with 49th. What should I do?
A: Please contact us at https://49thcoffee.com/pages/wholesale. We will have a form ready to be filled out!
*It will help us out beforehand, if you know the weekly volume estimates (lbs).
To be eligible for our Wholesale program, accounts need to meet a weekly minimum of 10lbs or more.
Q: I want to send a gift. Do you pack orders with prices or an invoice?
A: Not at all.
All our orders are packed with a packing slip that does not include order value or pricings. This makes our parcels gift friendly.
If you would like to receive an invoice, please reach out at onlines@49thcoffee.com and we will be happy to email a pdf.
Q: Can I include a message card in my gift order?
A: Absolutely! Please reach out to us here and send us the message you want to include in your gift.
We will print it out as a gift message card and pack it in your parcel with the gift-friendly packing slip.
About Online Gift Card:
Q: How do I buy a 49thcoffee.com Online Gift Card?
A: To order a 49thcoffee.com gift card, visit Online Gift Card and select your desired Online Gift Card amount.
If sending as a gift, select ‘Send As Gift’. Follow the prompts to enter your recipient's information, then follow the ‘Add To Cart’ checkout. Once you place an order, it will be delivered to your email address you entered and to the recipient.
If you prefer not to enter your recipient’s information, select ‘Add To Cart’ instead of ‘Send As Gift’. The Online Gift Card will be emailed to you.
Please note, we do not ship physical gift cards.
Q: How do I use my 49thcoffee.com Online Gift Card?
A: To use your 49thcofee.com Online Gift Card, simply enter the Online Gift Card number when checking out. Enter your Online Gift Card number in the box that says: “Gift card or discount code” and select apply.
Your Online Gift Card number can be found in the email where you first received your Online Gift Card. If you have misplaced your Online Gift Card number, please email us at onlines@49thcoffee.com, and our team will gladly help.
Please note, 49thcoffee.com Online Gift Cards can only be used to purchase coffees, pre-paid subscriptions, merch and brew gear from 49thcoffee.com. They cannot be used for café purchases, neither in café nor order ahead.
Q: Where can I find my Online Gift Card number?
A: Your Online Gift Card number can be found in the email where you first received your Online Gift Card. If you have misplaced your Online Gift Card number, please email us at onlines@49thcoffee.com, and our team will gladly help.
Q: How can I check my 49thcoffee.com Online Gift Card balance?
A: You can check your Online Gift Card balance by following the link in the gift card email that was originally sent to you, or by entering your Online Gift Card code here .
Q: Do 49thcoffee.com Online Gift Cards expire?
A: No, our 49thcoffee.com Online Gift Cards do not expire.
Q: Can I use my 49thcoffee.com Online Gift Cards for a coffee subscription?
A: Yes, you can apply your Online Gift Card to either our pre-paid subscriptions, or our recurring subscriptions.
Please note, for recurring subscriptions, the Online Gift Card only applies to the first order. The following orders will be automatically charged to your payment method.
Q: Can I use the 49thcoffee.com Online Gift Card at one of your café locations?
A: No, our 49thcoffee.com Online Gift Cards will not work in café locations, nor café order-ahead. They can only be used for whole bean coffees, brew gear, merch, and coffee subscriptions on 49thcoffee.com.
Q: Where can I buy a café gift card?
A: Our café gift cards can be purchased in-person at our 49th Cafe locations. Please keep in mind that they are only redeemable at the cafes, and not on 49thcoffee.com.