Shipping Policy & Returns

 

*We are pleased to offer free ground shipping on orders $65 and up within Canada and the continental USA. To see if this option will work for you, simply scroll down for a handy map that includes transit ETA.* 

 FAQ

Q: When will my order ship?

 A: We ship all online orders Monday - Friday. On Canadian holidays, your order will ship the next available shipping day. If you would like your order to ship the same day, that can be done! Simply have your order submitted before 9:00am PST on weekdays.

Q: What kind of shipping should I choose for my order?

A: There are a couple options available to get your order to you when you need it. We offer all services that are available with Canada Post. If choosing a UPS option, we have UPS Standard, Expedited or UPS Express Saver. 

Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?

A: We want you to get your order quickly and error free. Since we work with Canada Post and/or UPS to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post or UPS a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.

We do nitrogen flush both our coffees and teas, so even though we hope a delay doesn’t happen, it is much less likely to affect the quality and freshness of your order.

Q: Do you offer free shipping?

A: We currently offer free ground shipping on orders of $65 or more within Canada and the continental USA for online orders. For wholesale accounts - we offer free ground shipping for orders above 40lbs in both the continental USA and Canada. For more information on becoming a wholesale partner, check out our wholesale page.

Q: Do you ship to the U.S.A.?

A: Yes we do! We've got some pretty good shipping rates as well. Just a reminder that duties and fees are not charged on coffee orders - however, for purchases on retail items exceeding $200.00, you become responsible for any duties and fees.

Q: How about to the rest of the world?

A. We can ship coffee just about anywhere, but it can get pricey depending on where you are located. Brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at onlines@49thcoffee.com.

Q: What is your return policy?

A: We can help with returns on a case by case basis. For opened coffee and tea, these are not refundable.

Returns on equipment items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place. 

We are not responsible for uninsured packages that are lost in transit.

Please contact onlines@49thcoffee and one of us will get back to you as soon as we can.

 

Below are the estimated UPS standard shipping days in transit from Vancouver, you can use this as a general guide for deciding what type of shipping works best for you.