SHIPPING AND RETURN
Q: How long is shipping and delivery?
A: At 49th, we ship daily from Monday to Friday (except public holidays) with most orders processed next-day or even same-day! However, roasting schedules and other factors can cause minor delays of up to 72hrs. For this reason, we request you allow up to three business days for order processing in addition to the quoted shipping time. Our Roastery is closed weekends and public holidays.
Should you desire expedited shipping with delivery within one business day and are open to an additional charge, we kindly ask that you ensure your order is placed before 9 AM PST.
Canada Post & FedEx Free Ship Estimated Timelines:
Within BC is 1-3 business days excluding weekends and holidays.
Outside of BC is 5-14 business days excluding weekends and holidays.
If you have questions or concerns about an upcoming shipment, feel free to contact us at email@example.com.
Q: What kind of shipping should I choose for my order?
A: There are a couple options available to get your order to you when you need it. We offer Canada Post and Fedex shipping options.
Pick Up At Our Roastery
You can now order your freshly roasted coffee online and choose the Pickup at Roastery option at checkout. It's simple and free!
Our Roastery is located in 6741 Cariboo Rd Unit #112 Burnaby, BC V3N 4A3
Pick Up Window is Wednesday to Friday 1PM - 3:30 PM
You will receive an email letting you know your order is ready to be picked up. Please ensure that you bring a copy of your order confirmation email when you come to pick up your order.
We kindly request that you pick up your order within two weeks. After this period, if we have not received any communication from you, we may need to release the items to accommodate other customers. If you anticipate any delays or need to reschedule your pickup, please let us know as soon as possible so that we can make alternative arrangements.
Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?
A: We want you to get your order quickly and error free. Since we work with Canada Post and/or Fedex to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post or Fedex a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.
We do nitrogen flush our coffees, so even though we hope a delay doesn’t happen, it is much less likely to affect the quality and freshness of your order.
Q: Do you offer free shipping?
A: We currently offer free ground shipping on orders of $60 or more in USA and Canada. Please note that the subtotal after any discounts must be over the shipping minimum to receive free shipping. For wholesale accounts — we offer free ground shipping for orders above 40lbs in both the continental USA and Canada. For more information on becoming a wholesale partner, check out our wholesale page.
You can also pick up your order for free at our Roastery located in Burnaby, BC.
Q: Do you ship to the U.S.A.?
A: Yes we do! We've got some pretty good shipping rates as well. Just a reminder that duties and fees are not charged on coffee orders — however, for purchases on retail items exceeding $200.00, you become responsible for any duties and fees.
Q: How about to the rest of the world?
A. We can ship coffee to most countries around the world.
Please note that brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at firstname.lastname@example.org.
Q: Can I make changes to or cancel my order?
A: We try to ship your coffee order to you as soon as possible to ensure our coffee arrives as fresh as possible, therefore once payment is accepted and the order is confirmed, it is immediately in process to be shipped. There is a small window of time where we can pull the order out before it is physically packed. We can cancel your order completely to start fresh if we have not shipped it out yet. The same applies for address change as we are unable to change the address once the order is shipped. Please make sure to input the correct address before placing your order.
In case you have an active subscription, we send an email notification 3 days before your subscription order is shipped out to confirm your order quantities, coffees and dates. Please make sure to check this notification and get back to us in case you have any change requests. Unfortunately, any request after the order is received will not be accepted!
If you need to cancel your entire order, please at email@example.com as soon as possible with subject line "Cancellation", your order number and full name and we will try our best to help you out! Sorry, once an order is shipped and leaves our warehouse, we cannot make any changes to the order.
Q: What is your return policy?
A: At 49th, exceptional coffee is of utmost importance to us and we work hard to offer the best customer experience and highest quality coffee and products to you.
To offer the freshest coffee beans to our customers, we roast it to order therefore we cannot accept returns, exchanges or refunds on all coffees purchased. However, if there was an error made by our team to your order or you have questions about how to brew or concerns about quality, please don’t hesitate to contact us at firstname.lastname@example.org within 14 days of your order arrival and we will try our best to resolve the issue.
For all non-coffee products such as coffee equipment, cups or merchandise, if you are dissatisfied with your purchase in any way, please contact our Customer Experience team at email@example.com within 14 days of your order arrival. Returns are accepted on unopened products that are still in sellable condition. In cases when the error was not ours, the products must be shipped back to us at the customer's cost. Returns are refunded only when the item is received back at our Roastery and after we have verified that original packaging is still in place. Unfortunately, we are not responsible for uninsured packages that are lost in transit.
Sorry, Gift Cards are non-refundable.