Refund policy

Q: What is your return policy?

A: We can help with returns on a case by case basis. For opened coffee and tea, these are not refundable.

Returns on equipment items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place. 

We are not responsible for uninsured packages that are lost in transit.

Please contact onlines@49thcoffee and one of us will get back to you as soon as we can.