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Shipping & Returns

COVID-19 Update

We are working hard on getting your coffee packages shipped to you as soon as possible while keeping our team members and community safe, thank you in advance for your patience. To help manage expectations, please allow 2-3 business days for order processing and note that our couriers are also expecting higher than average volumes, which could also add to shipment delay. 

During this time, we are pleased to offer free ground shipping within Canada and the Continental USA for all orders $50 and up. 

 

FAQ

Q: When will my order ship?

A: At 49th, we ship daily from Monday to Friday with most orders processed next-day or even same-day! However, roasting schedules and other factors can cause minor delays of up to 48hrs. For this reason, we request you allow up to two business days for order processing in addition to the quoted shipping time. Also Note: the cut off for Monday shipping, even for subscriptions, is the preceding Sunday at noon PST.

If you have questions or concerns about an upcoming shipment, feel free to contact us at support@49thcoffee.com.

Q: Does coffee come ground or in whole beans?

A: Our coffee is always shipped in whole bean form to ensure you are getting the freshest and best quality coffee.

Q: What kind of shipping should I choose for my order?

A: There are a couple options available to get your order to you when you need it. We offer all services that are available with Canada Post. If choosing a Fedex option for Canadian orders, we offer Fedex Express Saver and Fedex Standard Overnight. If choosing Fedex for USA orders, we offer Fedex Ground and Fedex International Priority.

Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?

A: We want you to get your order quickly and error free. Since we work with Canada Post and/or Fedex to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post or Fedex a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.

We do nitrogen flush both our coffees and teas, so even though we hope a delay doesn’t happen, it is much less likely to affect the quality and freshness of your order.

Q: Do you offer free shipping?

A: We currently offer free ground shipping on orders of $50 or more within Canada and the continental USA for online orders. For wholesale accounts — we offer free ground shipping for orders above 40lbs in both the continental USA and Canada. For more information on becoming a wholesale partner, check out our wholesale page.

Q: Do you ship to the U.S.A.?

A: Yes we do! We've got some pretty good shipping rates as well. Just a reminder that duties and fees are not charged on coffee orders — however, for purchases on retail items exceeding $200.00, you become responsible for any duties and fees.

Q: How about to the rest of the world?

A. We can ship coffee just about anywhere, but it can get pricey depending on where you are located. Brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at support@49thcoffee.com.

Q: Can I make changes to or cancel my order?

A: We try to ship your coffee order to you as soon as possible, therefore once payment is accepted and the order is confirmed, it is immediately in process to be shipped. There is a small window of time where we can pull the order out before it is physically packed. However, this means NO changes can be made to your order once it is placed, but we can cancel your order completely to start fresh before we ship it out. The same applies for address change as we are unable to change the address once the order is shipped. Please make sure to input the correct address before placing your order.

If you need to cancel your entire order, please email us at support@49thcoffee.com as soon as possible with subject line "Cancellation", your order number and full name and we will try our best to help you out!

Q: What is your return policy?

A: We will consider returns on a case-by-case basis. However, opened coffee and tea are not refundable.

Returns on equipment items and unopened coffee, as approved and in cases when the error was not ours, must be shipped back to us at the customer's cost. Returns are refunded only when the item is received back at our office and after we have verified that original packaging is still in place.

We are not responsible for uninsured packages that are lost in transit.

Please contact support@49thcoffee.com and we will get back to you as soon as we can.

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