Our couriers are experiencing higher volumes and unsafe weather on top of COVID safety restrictions. During this time, please expect a delay on your delivery.
IMPORTANT COVID-19 SHIPPING DELAYS EXPECTED
We are working hard on getting your coffee packages shipped to you as soon as possible while keeping our team members and community safe, thank you in advance for your patience.
To help manage expectations, please allow up to 3 business days for order processing and note that our carriers (Canada Post & Fedex) are also expecting higher than average volumes, which could also add to shipment delay. Carriers are unable to guarantee expedited shipping.
Q: How do I change my email address I use to sign in?
A: If you'd like to change your email address on file, please send us an email at firstname.lastname@example.org and we will change it for you.
Q: When will my order ship?
A: At 49th, we ship daily from Monday to Friday (except public holidays) with most orders processed next-day or even same-day! However, roasting schedules and other factors can cause minor delays of up to 72hrs. For this reason, we request you allow up to three business days for order processing in addition to the quoted shipping time. Our Roastery is closed weekends and public holidays.
If you have questions or concerns about an upcoming shipment, feel free to contact us at email@example.com.
Q: Does coffee come ground or in whole beans?
A: Our coffee is always shipped in whole bean form to ensure you are getting the freshest and best quality coffee.
Q: What kind of shipping should I choose for my order?
A: There are a couple options available to get your order to you when you need it. We offer Canada Post and Fedex shipping options.
Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?
A: We want you to get your order quickly and error free. Since we work with Canada Post and/or Fedex to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post or Fedex a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.
We do nitrogen flush both our coffees and teas, so even though we hope a delay doesn’t happen, it is much less likely to affect the quality and freshness of your order.
Q: Do you offer free shipping?
A: We currently offer free ground shipping on orders of $50 or more within Canada and the continental USA for online orders. For wholesale accounts — we offer free ground shipping for orders above 40lbs in both the continental USA and Canada. For more information on becoming a wholesale partner, check out our wholesale page.
Q: Do you ship to the U.S.A.?
A: Yes we do! We've got some pretty good shipping rates as well. Just a reminder that duties and fees are not charged on coffee orders — however, for purchases on retail items exceeding $200.00, you become responsible for any duties and fees.
Q: How about to the rest of the world?
A. We can ship coffee just about anywhere, but it can get pricey depending on where you are located. Brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at firstname.lastname@example.org.
Q: Can I make changes to or cancel my order?
A: We try to ship your coffee order to you as soon as possible to ensure our coffee arrives as fresh as possible, therefore once payment is accepted and the order is confirmed, it is immediately in process to be shipped. There is a small window of time where we can pull the order out before it is physically packed. However, this means NO changes can be made to your order once it is placed, but we can cancel your order completely to start fresh if we have not shipped it out yet. The same applies for address change as we are unable to change the address once the order is shipped. Please make sure to input the correct address before placing your order.
In case you have an active subscription, we send an email notification 3 days before your subscription order is shipped out to confirm your order quantities, coffees and dates. Please make sure to check this notification and get back to us in case you have any change requests. Unfortunately, any request after the order is received will not be accepted!
If you need to cancel your entire order, please at email@example.com as soon as possible with subject line "Cancellation", your order number and full name and we will try our best to help you out! Sorry, once an order is shipped and leaves our warehouse, we cannot make any changes to the order.
Q: What is your return policy?
A: At 49th, exceptional coffee is of utmost importance to us and we work hard to offer the best customer experience and highest quality coffee and products to you.
Coffee and tea are perishable and to offer the freshest coffee beans to our customers, we roast it to order therefore we cannot accept returns, exchanges or refunds on all coffees and teas purchased. However, if there was an error made by our team to your order or you have questions about how to brew or concerns about quality, please don’t hesitate to contact us at firstname.lastname@example.org within 14 days of your order arrival and we will try our best to resolve the issue.
For all non-coffee products such as coffee equipment, cups or merchandise, if you are dissatisfied with your purchase in any way, please contact our Customer Experience team at email@example.com within 14 days of your order arrival. Returns are accepted on unopened products that are still in sellable condition. In cases when the error was not ours, the products must be shipped back to us at the customer's cost. Returns are refunded only when the item is received back at our Roastery and after we have verified that original packaging is still in place. Unfortunately, we are not responsible for uninsured packages that are lost in transit.
Sorry, Gift Cards are non-refundable.
Q: Why did you discontinue 49th tea?
We have been on a mission to make specialty coffee accessible to more people (in more ways) by crafting exceptional direct trade coffee, with intention, that inspires curiosity. We will continue to do so by fine-tuning our focus on coffee products and as a result we will be discontinuing all 49th tea products. The last date to order our teas from our website is Monday, January 31st, 2022.
Q: Can I still get teas from your cafes?
BLACK: Earl Grey, Organic Assam Breakfast
GREEN: Imperial Jasmine, Sencha Kyoto
HERBAL: Evergreen Peppermint, Organic Chamomile Lemongrass, Vanilla Almond Rooibos, Lemon Ginger Rooibos
Q: Where can I get your tea?
As mentioned, all our teas will be discontinued on January 31st. For your tea needs, we recommend you check out Genuine Tea, an award-winning Canadian Tea Company.